Ma ogtahay in macaamiil badan ay ganacsigaaga la soo xiriiraan xilli aad huruddo ama aad mashquul tahay? Haddii uusan jirin nidaam u diyaarsan, macmiilkaas waa uu kaa lumayaa. Adeeggayaga Automated FAQ (Frequently Asked Questions) wuxuu kuu sahlayaa in bartaada Facebook ay u jawaabto macaamiisha xataa adiga oo aan online ahayn.
Halkan waa sida aan u qaabayno nidaamkan:
1. Aqoonsiga Su'aalaha ugu Muhiimsan
Waxa aan darsid ku samaynaa su'aalaha ay macaamiishaadu inta badan weydiiyaan (tusaale: Xagee ku taalaan? Qiimuhu waa imisa? Ma jirtaa dammaanad?). Su'aalahan ayaan u beddelnaa badhamada (buttons) uu macmiilku gujin karo isla marka uu furo Messenger-kaaga.
2. Jawaabo Toos ah oo Faahfaahsan
Su'aal kasta oo macmiilku gujiyo, waxaan u diyaarinaa jawaab dhameystiran oo isla markaaba u dhibacaysa. Tani waxay macmiilka siinaysaa qanac degdeg ah, waxayna kaa yaraynaysaa culayska ah inaad su'aal isku mid ah boqol jeer u jawaabto.
3. Hagidda Macmiilka (Call to Action)
Ma aha oo kaliya inaan su'aasha ka jawaabno, laakiin jawaab kasta waxaan ku darnaa tillaabada xigta.
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Tusaale: Haddii uu weydiiyo qiimaha, jawaabta waxaan ku daraynaa "Ma rabtaa inaan hadda kuu soo dirno?" iyo badhan toos ugu xiraya WhatsApp-kaaga.
4. Luuqad Diiran oo Soomaali ah
Automated replies-ku uma ekaan doonaan kuwo robotic ah oo qallafsan. Waxaan u qornaa si saaxiibtinimo leh oo dareensiinaysa macmiilka in ganacsigu yahay mid nool oo tixgelinaya waqtigiisa.
5. Kala Wareejinta Dadka (Human Handover)
Haddii macmiilku weydiiyo su'aal u baahan qof bini-aadam ah, nidaamku wuxuu si xirfad leh ugu sheegayaa in kooxda maamulka lala xiriiriyay, adigana waxay kuu soo diraysaa ogeysiis (notification) si aad u soo gasho wadahadalka.
Faa'iidada aad ka helayso:
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Kalsooni: Macmiilku wuxuu dareemayaa in ganacsigaagu yahay mid nidaamsan.
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Waqti Badbaadin: Waxaad xoogga saari kartaa howlaha kale ee ganacsiga intii aad su'aalo isku mid ah ka jawaabi lahayd.
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Iibka oo Kordha: Jawaabta degdegga ah waxay sahlaysaa in macmiilku go'aan gaaro isagoo weli boggaaga jooga.
Ma rabtaa inaan Messenger-kaaga u beddelno xafiis furan 24/7? Nagala soo xiriir maanta si aan kuugu dhisno nidaamka ugu casrisan ee Automated FAQ.
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